SHIPPING & RETURNS

Bidaura Satisfaction Guarantee

At Bidaura, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.

​

Online Purchases

Change Of Mind Returns or Exchanges

We have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.

You may Contact Us for a full refund to return the product within thirty (30) days from the date you receive your order, subject to the following:

• item must be purchased from the Website 

• item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;

• all returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and

• items purchased as part of a set or a multi-item pack must be returned as a whole set.

• Purchases made with any vouchers will not be eligible for exchange or returns.

Please note that the cost incurred to return the products will be bourne by you. Alternatively, you can choose to exchange your product at any of our freestanding stores only.

 

Should you want to exchange your product, please Contact Us to arrange for an exchange in our freestanding stores within thirty (30) days from the date you receive your order, subject to the following:

• item must be purchased from the Website

• item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;

• all returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and

• items purchased as part of a set or a multi-item pack must be returned as a whole set.

• Purchases made with any vouchers will not be eligible for exchange or returns.

How to start a return

1. Confirm that you meet our return conditions (above).
2. Contact our Customer Service team via our Contact Us page or call us at 0126900951 to notify us to expect your parcel.

To expedite your request, please include the below details:

• Order number

• Address

• Date of the product purchase

• Product(s) requested to be returned

• Return reason

• Product condition (unopened, used, damaged, faulty)

3. On your own terms, arrange for return to be made to the following address:

Attn to: Bidaura HQ returnsD-10-02, Plaza Paragon Point, Jalan Medan Pusat Bandar 5, Seksyen 9, 43650 Bandar Baru Bangi, Selangor

4. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.

If accepted, the refund will be processed and you will be contacted via email.

If you should need further information regarding the return of any Bidaura products, please do not hesitate to Contact Us, and it would be our pleasure to assist you however we can.

Damaged in Transit

We apologise if your product has been damaged. Please Contact Us to arrange for a return of the product within seven (7) days from the date you receive your order, subject to the following:

• item must be purchased from the Website 

• all returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and

• items purchased as part of a set or a multi-item pack must be returned as a whole set.

In-Store Purchases

For any in-store purchases made from our offline official stores, you may request for an exchange or full refund from the original store of purchase within thirty (30) days of purchase, subject to the following:

• item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;

• all returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and

• items purchased as part of a set or a multi-item pack must be returned as a whole set.

• Purchases made with any vouchers will not be eligible for exchange or returns.

Processing of Returns Requests

Please allow up to ninety (90) days for the processing of the refund which will be made via your credit card. Where applicable, all costs and/or expenses associated with the return of the products shall be solely borne by you.

Non-Exchange / Non-Returns

We reserve our right to not process any request for exchange or refund for products which:

• have been stated as non-returnable or non-exchangeable;

• were not purchased from our Website or any of our offline official stores;

• were purchased from any unauthorised retailers, websites or other unauthorised sources;

• were purchases made outside of Malaysia; and/or

• do not meet the requirements set out for “Online Purchases” or “In-Store Purchases” above.

 

If you have any questions about our return and exchange policy, please contact our customer service team